Help and Support

Find an answer or prepare a clear support report.

Review documentation and operational controls first. If the issue remains, collect the safe details below without including credentials or private signing material.

Review platform settings

Operational help

DocumentationProduct guides, API references, SDKs, and integration help.Platform statusCurrent service availability and public-data health.Safety and revokeStop, cancel, close, revoke, and recovery guidance.Security settingsReview connections, permissions, signers, and policy.

What support can help with

Use the closest topic when describing the issue.

  • Account access and onboarding
  • Wallet or trading-account connections
  • AI-provider and Private Server setup
  • Billing, privacy, export, or deletion
  • Blocked actions and approval states
  • Interface defects and product feedback

What to include

These details help reproduce an issue without exposing secrets.

  • The page where the issue happened
  • What you expected to happen
  • What appeared instead
  • The approximate time and timezone
  • A visible request or artifact ID, if one was shown

Never send secrets to support

Do not include seed phrases, private keys, full API keys, access tokens, signatures, raw transactions, or payment-card details. Redact unrelated personal and financial information from screenshots before sharing them.